I.T. Resources & Services

Every aspect of business involves information -- communicating with customers and co-workers, documenting daily activities, and producing reports to aid decision-making are just a few examples. Whatever your information technology needs are, docTRONX is here to help you plan, implement, and maintain the technology that keeps information at hand.

Data Center

docTRONX has worked with a variety of data center providers to deliver highly secure, fault tolerant, solutions designed with virtually 100% uptime for your business applications and IT infrastructure. Outsourcing the maintenance, operation, and management of these complex facilities enables you to reap the benefits of a world-class infrastructure with little investment of capital and manpower.

Disaster Recovery

With the increasing importance of information technology for the continuation of business critical functions, combined with a transition to an around-the-clock economy, the importance of protecting an organization's data and IT infrastructure in the event of a disruptive situation has become an increasing and more visible business priority in recent years. It is estimated that most large companies spend between 2% and 4% of their IT budget on disaster recovery planning, with the aim of avoiding larger losses in the event that the business cannot continue to function due to loss of IT infrastructure and data. Of companies that had a major loss of business data, 43% never reopen, 51% close within two years, and only 6% will survive long-term.

End-User Support

Every business has run into computer problems at one time or another. These problems can be very frustrating to the end-user. With docTRONX’s highly skilled technical staff, we can resolve just about any end-user problem.

Enterprise Communication Solutions

Every company has email, and every company replies on that email to be available nearly 100% of the time. Every company has to exchange information between departments in a timely manner. With solutions from Microsoft, Blackberry and EMC docTRONX can interconnect the business communication solutions with employees from the CEO to support personnel allowing you to provide a higher level of service to your customers.

Hosting

docTRONX offers a variety of hosted solutions ranging from on-line backups to enterprise collaborative systems. docTRONX has partnered with select vendors to provide the best of class solutions in on-line backups and team/department collaboration solutions. Instead of having to acquire costly hardware for one solution let docTRONX host those solutions in our server farm, allowing you 24/7 access to these systems 365 days of the year.

Managed Services

A managed services provider (MSP) assumes responsibility for providing a defined set of services to its clients. This management can be either proactive or reactive. MSPs bill a flat or near-fixed monthly fee, benefiting the client by providing predictable IT support costs. Managed services are a way for businesses to meet their IT needs at a lower cost than building an in-house IT department.

Under a docTRONX managed services contract, docTRONX assumes responsibility for ensuring the designated systems are up-to-date. Proactive maintenance is performed each month on the client's computers. Services include, but are not limited to:

• Review of server logs, disk capacities, and general health
• Review firewall, router, and traffic logs
• Installation of patches, service packs, and other updates
• Review of backup logs, strategy and the assurance of restoration capability
• Verification that all anti-virus software is up-to-date with a review of history
• Review of client update logs, validation that all scheduled updates occurred.

Network Administration

Highly qualified network administrators are costly to a business. Outsourcing network administration virtually eliminates those costs. With docTRONX’s Managed Services the cost can also be virtually fixed per month. Just think -- no more costly IT administrator, no more financial overhead, and the ability to influence technology in your organization.

Network Infrastructure

Companies of the twenty-first century rely on their corporate data to support their employees, customers, and outside business relations. A well engineered and implemented network allows companies to efficiently work at the highest capacities, producing higher revenues and lowering overhead. Contact our trained staff for details.